Return and Refund Policy

Last updated: July 23, 2026

At Knashay, your satisfaction is our priority. Because our products are handcrafted in small batches with natural ingredients, please read our policy carefully before making a purchase.

Returns

Due to the nature of our skincare products, we are unable to accept returns on opened or used items for health and hygiene reasons. If you received a damaged or defective product, please contact us within 7 days of delivery and we will make it right.

Refunds

Refunds are issued in the following cases:

The item arrived damaged or defective
You received the wrong item
Your order was lost in transit

Once your refund is approved, it will be processed to your original payment method within 5–10 business days.

Exchanges

We do not offer direct exchanges. If you'd like a different product, please place a new order after your refund has been processed.

Non-Returnable Items

Opened or used skincare products
Sale or discounted items
Gift cards

How to Request a Return or Refund

To initiate a return or refund request, please email us at hello@knashay.com with your order number and a brief description of the issue. Photos of damaged items are appreciated and help us resolve your request faster.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged, defective, or wrong item).

Contact Us

Questions? Reach us at hello@knashay.com — we're happy to help.